RETURNS & REFUNDS

ELEGIBILITY

Unfortunately, at this moment in time, all collars (ID and otherwise) are NOT eligible for a refund due to their multiple customisable aspects. The most common issue we have for wanting to return is incorrect sizing. Therefore, we highly recommend measuring your dog before placing your order. If you need help with this, please refer to the items listing to find its size guide. Alterntivley, you can view it here: Size Guide.

If you have any issues with your item(s) please send me an email and I will try my best to help.